At That Vegan Hairdresser, your appointments are very valuable to us. We have scheduled this time just for you, to visit our wonderful team. We understand that life is busy, so balancing your schedule means sometimes adjustments need to be made! As such, we respectfully request that a minimum of 48 hours notice is provided for cancellations.
We send a reminder email 1 week before your appointment, you can confirm your appointment via this email. A reminder text message will be sent 3 days before your appointment with an option to confirm, you must confirm or alternatively reschedule your appointment when you receive this text message. If no response is received, you will be called by a member of our team. If we cannot confirm your appointment time with you, that will be treated as forfeiting your appointment and fees are applicable.
For new clients making a colour booking, we kindly request a $100 deposit, redeemable on the day of your service. If you need to reschedule your appointment and provide minimum 48 hours notice, this deposit will be transferrable to your next appointment. If you cancel your colour booking within 48 hours, your deposit will be retained as a cancellation fee.
Cancellation of any appointment within 48 hours will incur a 20% cancellation fee of the appointment scheduled. Alternatively, any deposits that have been paid will be retained as a cancellation fee. Appointments made within this window, require a minimum of 4 hours notice to avoid the cancellation fee. If you do not attend your appointment without prior contact made, you will incur a 50% no show fee.
Clients who cancel or reschedule their appointment frequently, may incur an appointment booking fee of 20% of the services scheduled to secure this future appointment only. This fee will be redeemable on the day of the appointment.
We require a 20% or $100 non-refundable deposit(redeemable on your service) for all online bookings, which can be paid via credit card, PayPal, over the phone or via bank transfer. Please contact us if you are having trouble making a payment. All booking fees must be paid within 60 minutes of making the booking to secure your spot.
Early and Late Arrivals:
We love that our guests love to relax and have a complimentary drink from our menu, so arriving 10 minutes prior to your appointment to enjoy is encouraged! To ensure our cozy space can maintain the relaxing vibes, if you have arrived earlier than 10 minutes to your appointment, we encourage you to visit the lovely shops on the main street to fill the time before your scheduled time with our team. We want to ensure that we have enough space for our guests who may be booked in ahead of you!
We understand that sometimes the traffic isn’t in your favour, which can result in you arriving late to your appointment. To ensure your stylist can keep as close to schedule as possible for all appointments, arriving later than 15 minutes may result in your appointment being a modified service depending on the time allocated, or rescheduled where fees may apply. Thank you for your understanding.