At That Vegan Hairdresser, your appointments are very valuable to us. We have scheduled this time just for you, to visit our wonderful team. We understand that life is busy, so balancing your schedule means sometimes adjustments need to be made! As such, we respectfully request that a minimum of 48 hours notice is provided for cancellations and modifications to services.
We send a reminder email 1 week before your appointment, you can confirm your appointment via this email. A reminder text message will be sent 3 days before your appointment with an option to confirm, you must confirm or alternatively reschedule your appointment when you receive this text message. If no response is received, you may be called by a member of our team. If we cannot confirm your appointment time with you, that will be treated as forfeiting your appointment and fees are applicable.
Booking Reservation Policy:
For all clients, new and returning, making a booking for any service, we kindly request a reservation fee equaling 50% of the appointment scheduled, redeemable on the day of your service or kept on your account to roll over for any future appointments booked. If you need to reschedule or cancel your appointment and provide minimum 48 hours notice, this fee will be transferrable to your next appointment. If you cancel or reschedule your booking within 48 hours, your reservation fee will be retained as a cancellation fee. If no reservation fee has been paid, an invoice for 50% of the scheduled appointment will be incurred and must be paid before any future bookings can be made.
Modification to Services:
If you already have an appointment booked with us and decide you’d like a different service done, we require a minimum of 48 hours notice to modify your service. For example, if you have a full head of foils as well as a haircut booked and decide you’d only like to get the haircut done, we kindly ask for 48 hours notice to modify this service to just a haircut. Failure to notify us of a desire to change services may incur a cancellation fee totalling 100% of the cancelled service.
Early and Late Arrivals:
We love that our guests love to relax and have a complimentary drink from our menu, so arriving 10 minutes prior to your appointment to enjoy is encouraged! To ensure our cozy space can maintain the relaxing vibes, if you have arrived earlier than 10 minutes to your appointment, we encourage you to visit the lovely shops on the main street to fill the time before your scheduled time with our team. We want to ensure that we have enough space for our guests who may be booked in ahead of you!
We understand that sometimes the traffic isn’t in your favour, which can result in you arriving late to your appointment. To ensure your stylist can keep as close to schedule as possible for all appointments, arriving later than 15 minutes may result in your appointment being a modified service depending on the time allocated, or rescheduled where fees may apply. Thank you for your understanding.